Cancellation and Refunds Policy

1. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Here's what you need to know about cancellation:

• When you cancel, you will continue to have access to your subscription until the end of your current billing period.
• Tokens in your wallet may not be refunded, depending on your plan and usage. We do not provide refunds for used tokens.
• After cancellation, your account will revert to the free tier, and you will retain any unused tokens, subject to our terms.
• To cancel your subscription, log in to your account, go to "Settings" > "Billing" and click on "Cancel Subscription".

2. Refund Policy

PersonaCraft strives to provide high-quality services. Our refund policy is as follows:

Monthly Subscriptions

For monthly subscription plans:

• We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 7 days, you may request a refund for the paid amount. Tokens already used during this period may not be refunded.
• After the first 7 days, monthly subscriptions are non-refundable.

Annual Subscriptions

For annual subscription plans:

• We offer a 14-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 14 days, you may request a full refund. Tokens used in the first 14 days may be deducted from the refund.
• After the first 14 days, annual subscriptions may be eligible for a prorated refund, subject to usage.

3. How to Request a Refund

To request a refund:

• Contact our customer support team at support@personacraft.app with your account details and reason for the refund request.
• Include your order number or the email address associated with your account.
• Our team will review your request and respond within 2 business days.

Refunds for tokens will be processed on a case-by-case basis, depending on your usage and subscription type.

4. Exceptions

The following situations may qualify for refunds or adjustments:

• Service outages lasting longer than 24 hours.
• Incorrect charges or accidental renewals that were not authorized by the account holder.
• Refund requests made within the applicable period as per your plan type.

5. Non-Refundable Items

The following are not eligible for refunds:

• Tokens already spent on generating personas or accessing premium features.
• One-time purchases or additional credits after they have been delivered or accessed.
• Subscription charges that have already been paid for a given billing cycle.